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Terms & Conditions

Bears are sold as keepsakes and collectibles, so they can be handed down through the generations to enjoy as a family heirloom. They must be kept out of reach of young children (under 14 years old) as some of the small parts may become loose over time and could become choking hazards. The bears are not CE safety certificated to be legally sold as toys. However, we do use safety eyes and non-flammable toy stuffing.

Family Heirlooms

Customers can pay for their bear through the shop, by credit or debit card, Bacs transfer, or cash on delivery of their family comfort. With larger orders, arrangements can be made to pay in 3 monthly installments. All bears remain the property of Family Comforts until paid in full.

How to Pay

All bears are completely unique and will not look the same, as it depends on the type of fabric provided. We cannot guarantee that your keepsake will be identical to the photographs on the website or social media platforms.

 

If you need to return your bear within 7 days, please contact us as soon as possible. A full refund will be given, unless the bear has been personalised, for any faults or mistakes on our part.

Returns

All bears are made from your used and washed items of clothing. As the fabric is used and delicate, we recommend that all keepsakes created by Family Comforts are handled with care.

Safety

When an order is taken we require a £10 deposit per item to secure your diary slot with us. This is a non-refundable deposit. You do however have the right to cancel your order up until the time we start to cut your material out and no further charges will be made. If you still wish to cancel your order, then please email us as soon as possible.

Cancellations

Please ensure the fabric is clean and in a suitable condition. Any uncut items that have not been used will be returned along with your finished keepsakes. If you would like the scraps of fabric returned, please mention this when placing your order; otherwise, these will be sent to be recycled.

Your Fabric

Unfortunately, we are unable to guarantee the specific date for returning your bear to you (Christening, birthday, wedding, etc.). However, if you have a date in mind, then please discuss this with us during your design consultation, and we will try to accommodate you.

 

We recommend when you send your clothing to us, you use a tracked and signed-for service as the contents are irreplaceable. Please ensure you include in the parcel your name, current address, contact number, and any specific details of the order and the details of the return shipping.

​

Family Comforts are unable to accept any responsibility for your items once dispatched and do not take any responsibility for goods in transit.

Delivery & Shipping

Privacy & Data

At Family Comforts we recognise the paramount importance of safeguarding your data, whether you are a private customer or a business client. Our commitment to you extends to ensuring that you fully comprehend your data's usage and your associated rights. This section is specifically designed to provide clarity and empower you with knowledge regarding how we process and protect your data. It is our duty to inform you that, in accordance with our data retention policy, we will securely hold your data unless you instruct us otherwise. By taking the time to read and understand this information, you actively exercise your rights and play a vital role in maintaining the integrity of your personal and business information. Upholding your privacy and ensuring your satisfaction are at the heart of our service, and we deeply appreciate your trust in us.

Privacy & Data Usage Policy

Effective Date: 11th April 2024

At Family Comforts, safeguarding your data privacy and security is a cornerstone of our commitment to you. This Data Usage and Protection Policy delineates how we collect, use, protect, and oversee your personal information. We are dedicated to following government guidelines, upholding your data rights, and ensuring that your data is managed responsibly and transparently.

Personal data encompasses any information capable of identifying an individual, such as names, addresses, email addresses, and phone numbers.

1. What Constitutes Personal Data?

We gather personal data via the following methods:

2. How Data Collection Occurs:

  • When you voluntarily provide information during account creation, purchases, or communication with us.

  • Automatically through cookies and akin technologies (refer to our Cookie Policy for more details).

  • From publicly available sources and legitimate third-party providers, when pertinent and lawful.

  • Enhancing your browsing experience on our website.

  • Fulfilling your orders and furnishing customer support.

  • Transmitting pertinent marketing communications with your explicit consent.

  • Assuring the security and functionality of our website.

  • Complying with legal and regulatory obligations.

We collect and process your data for the following objectives:

3. The Purpose Behind Data Collection:

  • Processing and executing orders, administering your account, and delivering customer support.

  • Tailoring your experience on our website to your preferences.

  • Sending marketing communications with your consent.

  • Safeguarding our website and your data from fraud or unauthorised access.

  • Complying with legal and regulatory mandates.

Your data may be employed for the following ends:

4. Data Utilisation:

Access to your personal data is limited to authorised personnel within Family Comforts who require it for their job roles. In addition, trusted third-party service providers may access your data subject to stringent agreements that ensure data protection.

5. Data Access:

  • Have your data processed fairly, lawfully, and transparently.

  • Be informed about how your data is used, as exemplified in this policy.

  • Access the personal data we hold about you.

  • Rectify any inaccuracies in your personal data.

  • Request the deletion of your data in specific situations.

  • Obtain your data in a structured format or transfer it to another service provider.

  • Object to direct marketing and automated decision-making.

  • Object to our continued processing of your data in certain circumstances.

  • Otherwise restrict or temporarily halt our data processing in certain situations.

You have certain rights concerning your personal data, including the right to:

6. Your Data Rights:

For more details on these rights and how to exercise them, please refer to our Privacy Notice.

This policy is subject to regular review and updates to remain in harmony with changing government guidelines and data protection best practices. We are steadfast in our commitment to enhancing our data management practices to protect your privacy.

7. Policy Management:

We adhere meticulously to government guidelines and legal requirements concerning data protection and privacy. Updates to this policy will be made as needed to remain in compliance with these guidelines.

8. Government Guidelines:

Cookie Policy

Effective Date: 11th April 2024

At Family Comforts, we are committed to providing you with the best online experience while respecting your privacy. To achieve this, we use cookies and similar technologies on our website. This Cookie Policy explains what cookies are, why we use them, and how you can manage your cookie preferences.

Cookies are small text files that are placed on your device when you visit a website. They serve various purposes, including remembering your preferences, enhancing website functionality, and improving performance. Cookies can be categorised into three main types:

1. What Are Cookies?

  1. Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website. They enable you to navigate our site and use its core features, such as accessing secure areas or adding items to your shopping cart. Strictly necessary cookies do not store personal information and are typically set in response to your actions, such as filling out forms or adjusting your privacy settings.

  2. Performance Cookies: Performance cookies collect anonymous data about how visitors use our website. They help us understand which pages are most popular, how visitors move around the site, and if they encounter any errors. This information allows us to improve our website's performance and your overall experience.

  3. Targeting Cookies: Targeting cookies are used to deliver content and advertisements that are relevant to your interests. They can also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns. These cookies may be set by us or by third-party providers.

You have the option to manage and customise your cookie preferences. You can typically do this through your browser settings. Please note that blocking certain types of cookies may impact your experience on our website

2. Your Cookie Preference

You can change your cookie preferences by adjusting your browser settings. Here's how you can do it in common browsers:

3. How to Change Your Cookie Preferences

Google Chrome: 

  1. Open Google Chrome: Launch the Google Chrome web browser if it's not already open.

  2. Access Settings: Click on the three vertical dots (menu icon) located at the top-right corner of the browser window. This will open a drop-down menu.

  3. Go to "Settings": From the drop-down menu, hover over "Settings" and then click on it to access the Chrome settings page.

  4. Scroll Down: Scroll down to the bottom of the settings page and click on "Advanced" to reveal additional settings.

  5. Privacy and Security: Under the "Privacy and security" section, click on "Site settings."

  6. Cookies: In the "Site settings" menu, click on "Cookies and site data."

  7. Manage Cookies: Here, you can manage your cookie preferences. You have several options:

    • Allow all cookies: This allows websites to store cookies on your device without restrictions.

    • Keep local data only until you quit your browser: This deletes cookies after you close Chrome.

    • Block third-party cookies: Prevents third-party websites from setting cookies.

    • Block all cookies: Blocks all cookies from all websites.

  8. Additional Settings: You can also manage exceptions by clicking on "See all cookies and site data." Here, you can view and manage specific cookies for individual websites.

  9. Save Changes: Once you've adjusted your cookie preferences according to your preferences, click "Done" to save your settings.

  1. Open Mozilla Firefox: Launch the Mozilla Firefox web browser if it's not already open.

  2. Access Options: Click on the three horizontal lines (menu icon) located at the top-right corner of the browser window. This will open a menu.

  3. Go to "Options": From the menu, click on "Options" to access the Firefox Options page.

  4. Privacy & Security: In the left-hand sidebar, select "Privacy & Security."

  5. Cookies and Site Data: Scroll down to the "Cookies and Site Data" section.

  6. Manage Cookies: In this section, you can manage your cookie preferences. You have several options:​

    • Keep Until: You can choose how long Firefox will keep cookies:

      • "I close Firefox": Cookies are deleted when you close the browser.

      • "They expire": Cookies are deleted once they expire.

      • "Ask every time": Firefox will prompt you to decide each time a website wants to set a cookie.

    • Block Cookies: You can block all cookies or set exceptions for specific websites by clicking on "Exceptions."

  7. Accept Cookies and Site Data: This allows websites to store cookies on your device without restrictions.

  8. Additional Settings: To manage exceptions or view site-specific cookie settings, click on the "Manage Exceptions" button or the "Manage Data" button under "Cookies and Site Data."

  9. Save Changes: After configuring your cookie preferences to your liking, you can close the Firefox Options tab, and your settings will be saved automatically.

​Mozilla Firefox:

  • Open Microsoft Edge: Launch the Microsoft Edge web browser if it's not already open.

  • Access Settings: Click on the three horizontal dots (menu icon) located at the top-right corner of the browser window. This will open a menu.

  • Go to "Settings": From the menu, click on "Settings" to access the Microsoft Edge settings page.

  • Privacy, Search, and Services: In the left-hand sidebar, select "Privacy, Search, and Services."

  • Cookies and Site Permissions: Scroll down to the "Cookies and site permissions" section.

  • Manage Cookies: In this section, you can manage your cookie preferences. You have several options:

    • Cookies: You can choose between three options:

      • "Don't block cookies" to allow all cookies.

      • "Block only third-party cookies" to block cookies from third-party websites.

      • "Block all cookies" to block all cookies.

    • Site Permissions: You can also click on "See all cookies and site data" to manage cookies on a per-site basis.

  • Additional Settings: To manage exceptions or view site-specific cookie settings, click on "Manage and delete cookies and site data."

  • Save Changes: After configuring your cookie preferences according to your needs, you can close the Microsoft Edge settings tab, and your settings will be saved automatically.

Microsoft Edge: 

  • Open Safari: Launch the Safari web browser if it's not already open.

  • Access Preferences: Click on "Safari" in the menu bar at the top-left corner of your screen.

  • Go to "Preferences": From the drop-down menu, select "Preferences."

  • Privacy Tab: In the Preferences window, click on the "Privacy" tab.

  • Cookies and Website Data: In the "Cookies and website data" section, you have several options to manage your cookie preferences:

    • Block all cookies: Select this option to block all cookies.

    • Allow from current website only: This allows cookies only from the website you are currently visiting.

    • Always allow: This allows all websites to store cookies on your device.

  • Manage Website Data: To manage cookies on a per-site basis or view site-specific cookie settings, click on "Manage Website Data."

  • Remove All Website Data: If you wish to delete all stored cookies and website data, click on "Remove All Website Data."

  • Save Changes: After configuring your cookie preferences to your liking, you can close the Preferences window, and your settings will be saved automatically.

Safari: 

Please note that adjusting your cookie settings in Safari may impact your browsing experience on certain websites, as some functionalities may rely on cookies. Tailor your settings according to your privacy preferences while ensuring a smooth browsing experience.

For more information on how to manage cookies in your specific browser, consult your browser's Help section.

If you wish to block cookies, you can do so by adjusting your browser settings to refuse all or specific cookies. Keep in mind that blocking cookies may affect your ability to access certain features or functions on our website.

4. Blocking Cookies

We may update this Cookie Policy in accordance with new government policy guidelines or to reflect changes in our practices. We encourage you to review this policy periodically for any updates.

Your privacy is important to us, and we are committed to using cookies responsibly and transparently to enhance your experience with Family Comforts.

5. Updates to This Policy

Accessibility Statement

Effective Date: 11th April 2024

At Family Comforts, we are committed to ensuring accessibility for all individuals, regardless of their abilities, backgrounds, or needs. We understand and value diversity and are dedicated to providing an inclusive and accessible online experience.

  • Inclusivity: We recognise and embrace the diversity of our customers and visitors. We are committed to creating an online environment that is welcoming, inclusive, and accessible to all.

  • Compliance: We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, which provide standards for making web content more accessible to individuals with disabilities. Our goal is to meet Level AA of these guidelines

Our Commitment

  • Ongoing Evaluation: We aspire to continually assess our website's accessibility, actively seeking to identify and address any potential issues or areas for improvement.

  • Testing: We are committed to conducting rigorous testing with assistive technologies and engaging with individuals with disabilities to gain valuable insights into their user experiences.

  • Staff Training: Our aspiration is to ensure that all our team members receive comprehensive training on accessibility and understand its crucial role in creating a truly inclusive online space.

Aspirational Commitment

If you encounter any accessibility barriers or have suggestions for improving the accessibility of our website, please contact us using the form in the footer below. We value your feedback and are committed to addressing any issues promptly.

Contact Us

By adopting these aspirations, we aim to enhance accessibility and inclusivity on our website and remain dedicated to achieving these goals.

Accessibility is an ongoing commitment. We believe in continuous improvement and will strive to make necessary changes to ensure that everyone can access and enjoy our website.

Accessibility is Ongoing

This Accessibility Statement will be reviewed and updated periodically to reflect our ongoing commitment to accessibility.

Regular Review

Sustainability Statement

Effective Date: 11th April 2024

At Family-Comforts, we are committed to contributing positively to the environment and our community by embracing sustainable practices in every aspect of our operations. Our approach to sustainability is rooted in a deep respect for our planet and the legacy we leave for future generations.

We take pride in our core practice of recycling and repurposing clothing, which stands at the heart of our business model. By transforming pre-loved fabrics and garments into beautiful, new creations, we not only give a second life to materials that might otherwise end up in landfill but also reduce the environmental impact associated with the production of new materials. Each memory bear, cushion, and custom piece we craft is a testament to the possibilities of sustainable creativity.

Recycling and Repurposing

Our commitment extends beyond recycling. We are mindful of our production processes, ensuring that they are as environmentally friendly as possible. We use eco-friendly materials wherever feasible and strive to minimise waste in our crafting processes. Our local sourcing policy supports local businesses and reduces our carbon footprint, fostering a more sustainable community economy.

Mindful Manufacturing

In our workshop and retail spaces, energy efficiency is a priority. We employ energy-saving practices, from using energy-efficient lighting and appliances to ensuring that heating and cooling are managed responsibly. Our goal is to reduce our energy consumption and mitigate our impact on the environment.

Energy Efficiency

We believe that sustainability is a shared responsibility. Therefore, we are dedicated to educating our customers and the community about the benefits of recycling and repurposing. Through workshops, community events, and our online platforms, we aim to spread awareness and inspire others to make more sustainable choices.

Education and Engagement

Sustainability is an evolving target, and we are committed to continuous improvement. We regularly review our practices, listen to feedback from our customers and community, and adapt to new technologies and ideas that can help us become more sustainable.

 

At Family-Comforts, we are dedicated to doing our part to ensure a sustainable future. We invite our customers and partners to join us in this vital effort, supporting a lifestyle that respects and nurtures the environment.

Continuous Improvement

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